Q7 What is the first thing you do when an organisation contacts you for the first time?

We usually meet with the leader.  We are there as a partner and peer and can look in from the outside in an impartial way.  We listen to their issues and often we are able to give them some insight from our first experiences in dealing with the organisation.  It is amazing what you can learn just by observing the way people interact within a corporate culture.  Each client is different, and we tailor our approach to each individual...

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Q8 Who do you work with – who has you on their speed dial?

Quite a range of people actually.  We work with multi-national organisations in sectors such as Finance, IT, Retail, NHS or Transportation.  So it could be the CEO or the Board, a Vice President or Director, it could be a private company, a public organisation or a not-for-profit company.  So anyone from the leader of a global business unit based anywhere in the World or a high-flying individual who wants some development to grow into...

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Q9 What has been your most challenging situation?

I can’t say there has been one really challenging situation that springs to mind, but something that I come across quite often is a hierarchy created around a leader who has a big ego.  This is not the normal hierarchy you would expect in a big organisation, but a leader who instils trepidation intentionally, who has an aura of self-importance and who enjoys power.  Because I go in as a peer I ignore the power games and I am direct...

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Q10 What has been your biggest success?

For me personally my biggest success would be seeing the impact of the personal development work that we do.  I have one client who I have coached for a many years, and I have seen him embrace the development work we have done.  After several promotions I have seen him grow and mature into a powerful leader who has risen to the challenges.  He now leads many people across many countries and is going to be CEO of a big company one day...

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Q11 What return on investment can a company expect? Can you really impact the bottom line?

There is no doubt that excellent leadership impacts the bottom line.  And I am sure everyone can think of many instances where bad leadership has negatively affected profits.  Excellent leadership creates empowered and motivated employees who will deliver great service and go that extra mile for their customers.  And excellent customer service creates loyalty which certainly impacts the bottom line.  If you follow the Service Profit...

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Q12 – What do you personally bring to the relationship?

A positive outlook, an enabling can-do attitude, a sense of humour and many years of experience of delivering change through leadership.  When working with clients I bring a level of openness and honesty to the relationship and the feedback I gather for them is delivered in a direct way with positive intent to improve what they wish to improve at an individual, team or organisational level.  But one thing I often find myself saying is...

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