Q1 100% new business through referrals is quite an achievement – what is your secret?

I think the answer is quite simple really.  I am totally focussed on delivering  excellence to my clients.  So not simply enabling them to achieve excellence in their  leadership of their organisation, team or themselves, but also ensuring that they receive  an excellent experience when dealing with us as a company.  I put the client first  always  and ensure that I deliver above their expectations.  It also helps that I love what I...

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Q2 What typical challenges is an organisation facing when they bring you in? What are they trying to do?

As a “boutique style” consultancy we have an individual approach.  All of our leadership work is bespoke and we love working on unique solutions tailored to our individual clients.  But of course there are some universal challenges.  For many organisations it often involves driving the business forward through some kind of change phase – it may be  restructuring, a merger or takeover, or perhaps they are looking for a cultural change...

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Q3 You undertake work for companies all over the World, but is there a common theme to the issues that these companies bring to you?

Yes there is.  We work across several different cultures and whilst the tools and techniques that we use may vary the fundamental work that we do concerns leadership behaviours and effective relationships – whether its across the organisation, the team or with the individual. Trust, communication and accountability are at the heart of about 90% of the leadership work we do.    Q4 – That sound’s quite broad –...

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Q4 That sounds quite broad – how do you go about finding out what is REALLY going on, how do you get to the nitty-gritty?

We ask a lot of questions, we listen carefully and we observe.  In a nutshell we gather feedback and then feed it back to the leadership, the team or the individual.  It may sound simple but the power of what we do lies in its simplicity.  We don’t analyse data but we get the leadership involved and engaged in finding the solutions.  Our expertise is in the way that we do this, and this is where our business backgrounds come in.  We...

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Q5 So what exactly does that entail?

We use a lot of tools to enable us to really get beneath what people are saying and bring out the truth.  This means we are able to go to a deeper emotional level to find out what is driving people.  To do this we may conduct an Employee Insight Study and facilitate the feedback to the leadership, giving specific examples to show how the simple things can make a big difference.  Or we may carry out a Team Climate Study by interviewing...

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Q6 What are you able to do that the organisation can’t do themselves?

We have all held leadership positions in large multi-national organisations and operate from solid experience.  We have been there before, both in our previous roles and as a committed partner to our clients.  Whether it is a change programme, team dynamics or individual development we understand what it is like and we know about risk, failure and fear.  We know about vision, the change journey and the exciting transformation that...

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