7 tips for steering through the unexpected
Elisabet Hearn and I wrote this article for 2020visionleader.com Smooth sailing is rare – we are always surrounded by some degree of change. But at times it’s more choppy than usual; more uncertain than the norm. Leading your team well in those circumstances is more important than ever. Team members may feel worried, angry or frustrated and not perform to their best. So what can you do when you find yourself in turbulent times? Here...
‘Set them free’ and more in the March issue of IMPACT
Welcome to the March issue of IMPACT! This month we’ve been thinking a lot about the power of autonomy and empowerment, how to tackle those unexpected moments with your team and how we are all brand ambassadors. We also share another of our monthly IMPACT HACKS (quick, practical tips for great impact), this time on self leadership. And there’s a story about receiving unexpected customer service. You can...
When teams are like musketeers
Read the article Elisabet Hearn and I wrote for www.2020visionleader.com There is no room for “going it alone” in teams – unless everyone works together, the team will lose out in every way, individually and collectively. Successful teams have real team spirit. The ethos of team spirit was wonderfully depicted by Alexandre Dumas’ timeless story of The Three Musketeers. The musketeers’ motto “All for one and one for all” is as...
Set them free
Elisabet Hearn and I wrote this article for www.2020visionleader.com In the mid to late 90’s we started to eagerly study companies that were outstanding at creating employee engagement, which lead to customer loyalty, which lead to financial payback – which could be invested back into employees. High on that list were for example the Ritz-Carlton hotel group and the low-cost carrier Southwest Airlines. A lot can be said...
Stop being so busy!
Read the article Elisabet Hearn and I wrote for www.2020visionleader.com here There is a ‘work/society epidemic’ that the world is suffering from, and it is called the ‘busy bug’. Do you have it? Check this out. In the course of a normal day we will ask people “How are you?” How many times do you hear the answer “I am so busy!” in response to that? What are we all so busy doing? Do we really need to be that...
Excellence in Leadership
Excellence in Leadership is excited to announce that the 4th book Supercharged Leader is now launched . This follows on from the three awarded books all of which are available to buy on Amazon
