Q6 What is the first thing you do when an organisation contacts you for the first time?

We usually meet with the leader.  We are there as a partner and peer and can look in from the outside in an impartial way.  We listen to their issues and often we are able to give them some insight from our first experiences in dealing with the organisation.  It is amazing what you can learn just by observing the way people interact within a corporate culture.  Each client is different, and we tailor our approach to each individual one.  We take a holistic view and then plan what interventions we believe form the best approach for that particular company and their situation in order to steer and guide them.  We don’t impose our solution – it has to come from them in order to truly create lasting change