Q1 100% new business through referrals is quite an achievement – what is your secret?

I think the answer is quite simple really.  I am totally focussed on delivering  excellence to my clients.  So not simply enabling them to achieve excellence in their  leadership of their organisation, team or themselves, but also ensuring that they receive  an excellent experience when dealing with us as a company.  I put the client first  always  and ensure that I deliver above their expectations.  It also helps that I love what I do and I  think this comes across in my dealings with clients.

Q2 – What typical challenges is an organisation facing when they bring you in?  What are they tring to do?

Author: Excellence in Leadership

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