Set them free Part 2
Elisabet Hearn and I wrote this article for 2020visionleader.com Following on from part 1 of SET THEM FREE, let us dive a bit deeper into the topic of empowerment at work. As discussed earlier, empowerment is a major factor for employees delivering great customer experiences. But as also mentioned last time, there are a few other reasons why it’s so important, let’s look at them in more detail. KNOWLEDGE WORK NEEDS EMPOWERMENT ...
Welcome to Excellence in Leadership
At Excellence in Leadership we have a unique approach to working across broad and diverse organisations, delivering transformational cultural change that truly supports leaders and teams to thrive through change. We see that the pace of change today is unprecedented as we hear about the need to cut costs, increase productivity and improve service on an ongoing basis. Our advisors know that organisations want to do more than keep up,...
Missing the commute?
Elisabet Hearn and I wrote this article for 2020visionleader.com About a year ago, as the pandemic spread around the world, a large number of people were asked or told to work from home. After the initial struggle of making remote working work, practically with tools and connections, a majority of people were quite pleased with working from home. Some of the benefits often quoted were: It saves me a lot of time, not having to travel...
‘Missing the commute?’ and more in the April issue of IMPACT
Welcome to the April issue of IMPACT This month we continue our article about empowerment, we outline steps to a collaborative culture, and ask the question – are you missing the commute? We also share another of our monthly IMPACT HACKS (quick, practical tips for great impact), this time on presence. And there’s a story about what it takes to break new ground. You can download it here and read it on ISSUU here. Enjoy the read!...
Being a Brand Ambassador
Elisabet Hearn and I wrote this article for 2020visionleader.com How everyone is a powerful carrier of their personal, team and company brand. What you say online has a major impact on your business – here’s how to make the right noises. Just like individuals, teams and even countries, an organisation has a reputation. And that reputation is created over time, through words, actions and behaviours. But it’s not set in...
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